Call failed Phone call continuity OS X Yosemite

Here's my situation:


- iPhone 5s (iOS 8.1) with AT&T and Macbook Air (mid 2012, OS X Yosemite)

- Handoff works great

- Phone call Continuity does not work

- If I try to make a call from my macbook air (e.g. contacts card with little blue phone icon [not face time]), the little black box for FaceTime phone calls on the top right appears and says "(Contact Name) ..... Using Your iPhone" with the option for Video (grayed out), Mute, and End. But almost immediately afterwards will say Call Failed with the option to Close or Retry

- I had an incoming call once that went to my macbook air, I actually didn't answer because it was inconvenient to at the time. Although I've had other incoming calls on my iphone, none went to my macbook air except that one time. Weird.

- It seems that Phone call Continuity is established and wants to function up until actually initiating a call.

- Typical settings are all correct, to my knowledge (i.e. FaceTime, iCloud, Apple ID, Allow iPhone Cellular Calls, WiFi network) and have tried signing in/out, restarting, and in different chronological order.

- Called Apple Support, spoke to 3 different people, two of which knew very little about Apple (e.g. asked me if my device was a 'Mac Air', asked me to turn on airplane mode on my laptop device, asked me to turn on airplane mode on the iPhone which I was using to call him....). The third asked me to wait for iOS 8.1, which hasn't helped.

- Went to Apple Store, they couldn't figure it out and said they'd elevate it to an Apple Engineer and I was suppose to hear back today, but have not.

- I've gone through so many solutions that have worked for other people, mostly including ensuring the "typical" settings are enabled. I've also tried 'allow incoming connections' inside the Firewall. At one point I thought it was my AT&T router that didn't support Universal Plug and Play (UPNP), but I went to the Apple Store and phone calls didn't work there either.


I'm basically at a wits end. This is nuts. Over a function that I probably won't use a lot. But it's the principal of the thing, it's supposed to work! Hahah. I'm glad I'm not alone in this problem. Hopefully a fix can be found.

MacBook Air, OS X Yosemite (10.10), Using iPhone 5s iOS 8.1

Posted on Oct 21, 2014 1:11 PM

Reply
94 replies

Oct 23, 2014 6:17 PM in response to mdrodriguez4

I too have this issue. I have a iMac (24-inch, Early 2009) with Yosemite installed. Every time I attempt to make a call using my iMac via my iPhone 5C (with iOS 8.1 installed) I get a message stating, "Call Failed."


I also have a 2010 Macbook running Yosemite and it successfully makes continuity calls using my iPhone 5C. My iPad also successfully makes calls via my iPhone 5C. The problem is isolated to my iMac only. I have tried everything, I double checked my wifi network to ensure they were the same, I recycled power to the wifi devices, re-installed Yosemite.


SMS relay works fine on all devices, just not able to make and receive calls with my iMac. (very frustrating...) Please help! Could it be my iMac doesn't support this feature??

Oct 23, 2014 6:25 PM in response to greendevil16

I don't believe the problem is that iMac supports the phone call feature or not, because as long as it it supports Yosemite it should support the feature.


According to Apple's support page, the following are the requirements for phone call continuity to work (Get help using Continuity with iOS 8 and OS X Yosemite):


Phone calling

Phone calling requires an iPhone with iOS 8 and an activated carrier plan.
Phone calling works with any iOS device that supports iOS 8 and any Mac that supports Yosemite.

Oct 24, 2014 6:05 PM in response to corydchurch

Since I can make/receive calls on my Macbook with no problem, I went and verified all the Wifi settings and Bluetooth settings. All settings are exactly the same except the TCP/IP Configure IPv6 on my iMac is set to "automatically" and my Macbook Configure IPv6 is set to "off". There is no option to select "off" on my iMac. Only options available on my iMac are; auto, manually, or Link-local only. I am not sure if this would have anything to do with the problem but I selected each option and still couldn't get my iMac to send/answer calls successfully.

I also repaired disk permisions, to no avail, still nothing...

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Call failed Phone call continuity OS X Yosemite

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